Terms of Service

Effective date: October 22, 2026

[Seller legal name, registered address and governing law: pending from owner]

These terms are an agreement between you and the seller of Fluf named above. Email hello@fluf.bot for service questions. By using Fluf, you agree to these terms. If you act for a business, you confirm that you have authority to bind it.

The service

Fluf is a desktop app for running a team of AI bots on your computer, with account, licence, billing and download services. Local tasks require your computer to be awake and Fluf running. Features depend on your operating system, installed version, permissions and connected services.

Cloud is coming very soon: your bots will run in the cloud with their own computer.

Your account

Provide accurate account information, protect your sign-in and tell us about suspected unauthorised access. You must be at least 16 and legally able to enter this agreement, or have the permission required by applicable law. Use Fluf only for activity you are authorised to perform.

Licence and ownership

Subject to these terms and your plan, we grant you a limited, non-exclusive right to use the Fluf app for your own personal or internal business work. We retain rights in our proprietary software, characters, branding and other materials. Third-party and open-source components remain governed by their own licences. These terms do not restrict rights those licences grant you. See Open-source notices.

You retain your rights in the inputs and files you provide. We do not claim ownership of your work merely because you use Fluf. Rights in model-generated output depend on the provider’s terms and applicable law; output may not be unique or eligible for protection.

Connected AI and tools

Bring an API key from any supported provider. You can also have Fluf run your installed Codex or Anthropic’s Claude Code, signed in with your own account through that app’s own sign-in. Fluf is not affiliated with Anthropic, OpenAI, Google, xAI, Meta or any other AI provider. You are responsible for your provider agreement, permitted use, account eligibility and charges. Your Fluf plan pays for the app. It does not include a provider’s model usage unless an offer expressly says otherwise.

Connected AI providers, Telegram and other tools are third-party services with their own terms. We do not control their availability, model changes, usage limits or content policies. Fluf does not extract, store or proxy the provider OAuth tokens held by installed CLIs.

Bot actions and your responsibility

You set roles, instructions, access and approval rules. Review important outputs and actions. AI can make mistakes, misunderstand instructions or produce inaccurate or infringing content. It is not a substitute for qualified professional advice.

Only allow access to accounts, apps, files and devices you have authority to use. Do not use a bot to bypass authentication or owner-presence checks. You are responsible for reviewing actions before sending, publishing, purchasing, deleting or making another consequential change. We do not promise uninterrupted operation or a particular business result.

Plans, trials and payment

The plan, included features, price, billing interval, tax and total shown at checkout form part of your order. AI provider usage is billed separately. Prices in preliminary marketing materials do not override the checkout offer you accept.

A 14-day Pro trial requires no card. A no-card trial does not charge automatically. If you separately purchase a recurring plan, it renews for the billing interval you accept until cancelled. Cancel through your account’s billing controls before the next renewal. Unless a refund or applicable law requires otherwise, paid access continues through the current paid period.

We give notice of material price or plan changes as required. A price change applies as stated in that notice, and you can cancel a recurring plan before a changed renewal price takes effect. We do not promise a lifetime price lock or a lifetime plan unless your accepted offer expressly provides one. Pro Lifetime is a one-time payment covering all current and future Fluf software tiers and features, including every update, later paid tiers, rebrands and major versions. AI model usage, hosted compute, storage, relay and third-party fees are excluded. It does not include perpetual priority support, is limited to one per account, and is not transferable. This is a single offer of 1,000 seats in nine price batches. Once sold out, Lifetime will never be offered again. Refunds and access revocation do not return sold seats or reopen the offer.

Refunds

Each account has one 14-day full-refund window, counted from its first Pro payment on any plan. Upgrading to Pro Lifetime inside it keeps the days left and never starts a new window. See the Refund Policy. This promise does not limit mandatory consumer rights.

Acceptable use and suspension

Follow the Acceptable Use Policy. We may restrict access when reasonably necessary to address illegal activity, security threats, serious violations or non-payment. Where practicable and lawful, we explain the reason and provide a way to resolve the issue. You can stop using Fluf at any time and request account closure.

Privacy

Our Privacy Policy explains data processing. Keep backups of important local files. Removing the app, deleting local data, cancelling a plan and deleting your account are distinct actions.

Warranties and liability

We provide the service with the care required by applicable law. Except for express commitments and mandatory rights, we do not warrant that the service or AI output will be error-free, continuously available or suitable for every purpose.

To the extent permitted by law, we are not liable for indirect or consequential losses such as lost profits or business opportunities. Our total contractual liability is limited to the fees you paid us for Fluf in the 12 months before the claim arose. These exclusions and limits do not apply where prohibited, including liability that cannot legally be excluded, fraud or deliberate misconduct. Mandatory consumer remedies remain available.

Changes, disputes and contact

We may update these terms and give notice of material changes as required. Continued use after the stated effective date signifies acceptance to the extent permitted by law. If you disagree, stop using the service and cancel any renewal.

These terms are governed by the law named at the top of this page, and disputes go to its courts. If you are a consumer, you keep the protection of the mandatory law and courts of the country where you live. Email hello@fluf.bot before bringing a dispute so we can try to resolve it.